FAQs
1. How can I contact you?
You can contact us by sending an email to athleticvibesusa@gmail.com. We will respond to your inquiry as soon as possible.
2. Where are your products shipped from?
Our products are shipped from various locations depending on the supplier. We work with trusted suppliers from around the world to ensure the best quality and variety for our customers.
3. What is your refund policy?
We offer a 30-day refund policy. If you are not satisfied with your purchase, you can request a return within 30 days of receiving the item. Please refer to our refund policy for more details.
4. How long does it take to process a refund?
Once we have received and inspected your return, we will notify you of the refund approval status. If approved, the refund will be processed within 10 business days and will be credited back to your original payment method. Please note that it may take additional time for your bank or credit card company to process the refund.
5. Can I cancel or change my order?
We strive to process and ship orders as quickly as possible. If you need to cancel or make changes to your order, please contact us immediately. However, please note that once an order has been shipped, we may not be able to make any changes or cancellations.
6. Do you offer international shipping?
Yes, we offer international shipping to select countries. The availability and shipping rates may vary depending on the destination. Please enter your shipping address during checkout to see if we can ship to your location.
7. What payment methods do you accept?
We accept major credit cards, such as Visa, Mastercard, American Express, and Discover. We also accept payment through PayPal for added convenience and security.
8. Can I exchange a product for a different one?
Yes, if you would like to exchange a product for a different one, the fastest way is to return the item you have and make a separate purchase for the new item. This ensures that you get the desired product as quickly as possible.
9.How long does shipping take?
The shipping time varies depending on the product and the destination. Generally, it takes between 7 to 20 business days for the product to be delivered. However, please note that due to factors beyond our control, such as customs clearance and postal delays, shipping times may be longer in some cases